We provide support for all major audio, video, and lighting systems including consoles from Allen & Heath, Yamaha, Midas; speakers from JBL, RCF, QSC, Meyer Sound; lighting fixtures and controllers from Chauvet, ETC, Martin, MA Lighting; video systems including LED walls, projectors, cameras, and switchers from brands like Blackmagic, Ross, Sony, and more.

Absolutely. We regularly take over support for existing installations. We'll conduct a thorough system assessment, create as-built documentation if none exists, and establish a baseline for ongoing support. There may be a one-time onboarding fee depending on system complexity.

Our documentation packages include system architecture diagrams, signal flow charts, network topology maps, complete equipment inventories with serial numbers and warranty info, device configuration backups, IP address schedules, cable schedules, user operation guides, and troubleshooting procedures.

Professional and Enterprise contract holders have access to our 24/7 emergency hotline. Calls are answered by a live technician (not an answering service) who can begin remote troubleshooting immediately. If on-site service is required, a technician will be dispatched according to your SLA response time.

Yes. Enterprise contracts include 8 hours of staff training annually. Additional training is available for all contract levels at our standard hourly rate. We can provide training on system operation, basic troubleshooting, best practices, and advanced programming depending on your needs.