Support
How Can We Help?
Whether you need ongoing support coverage or have an immediate issue, we’re here for you. The Penn Group offers support for systems installed by anyone. Pricing and restrictions may vary by circumstances.
Get a Support Contract Quote
Proactive coverage for your AV systems with guaranteed response times, remote monitoring, and priority service.
- Guaranteed SLA response times (1hr–48hr)
- 24/7 emergency hotline access
- Remote diagnostics and monitoring
- Preventive maintenance visits
- As-built documentation and config backups
- Staff training included
or call (614) 741-5306
File a Support Ticket
Have an existing system that needs attention? Submit a ticket and our team will get back to you based on your contract SLA or within one business day.
- Technical troubleshooting and repair
- Firmware and software updates
- Configuration changes and optimization
- On-site service dispatch
- Loaner equipment available
- Covers audio, video, and lighting systems
or email sales@thepenn.group
Need immediate help? Call us directly at (866) 759-1650 — available 24/7 for contract customers.